TY - BOOK AU - Smithson,Sue TI - Business communication today: A guide to effective communication techniques SN - 0902197207 U1 - 658.4/5 19 PY - 1984/// CY - Cambridge, England, Dover, NH, USA PB - ICSA Publ. KW - Business communication N1 - Includes index; Bibliogr.: p. 225 ER -